Refund policy

HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Our products are not eligible for Return/Exchange

WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Email us at houseofbanic11@gmail.com , and we will resolve the issue promptly.

For failed online transactions, refunds are automatically processed to the source account in 7 working days.

Can I cancel my order?

Prepaid orders cannot be canceled once placed, unless they qualify for a refund due to product damage or missing items upon delivery.

For orders under ₹999,where delivery charges apply, the product amount will be refunded in case of damage or defect; however, the delivery charges paid are non-refundable.

Skin Allergy: We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of our products and ingredients. However, certain ingredients may cause irritation to very sensitive skin and we highly recommend that you do a patch test on your arm before using any product.

Clearance products: Products purchased on clearance sales are not eligible for returns or refund. Only regular priced items are eligible.

Free gifts cannot be returned and exchanged.

Please note that our refund policy applies only to products damaged during shipping or those that arrive defective. Refunds are not applicable for personal preferences or changes of mind.

PLEASE NOTE: Any item where the return request is initiated after more than 24 hours of delivery will not be eligible for return